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| • What is Project
Desk? |
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- Project Desk is an online project and task management tool that provides a
virtual workspace to facilitate effective communication between team members.
It helps you to share information and work jointly on projects and efficiently
use all available resources.
The entire Project Desk services include:
Build teams using people from anywhere on globe
Manage multiple projects
Increase communication and team-building efforts
Preference setting for e-mail notification
Discussions forums to share thoughts
Report Generation
Document sharing online |
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| •
How do I get started?
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| - The best way to start is by signing
up for our fully functional,
FREE Account. This allows you to try our services FREE
without obligation! This will familiarize you with the services we offer.
Please check out our extremely reasonable pricing
plans for more powerful service packages.
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| • What
operating system do I need to use Project Desk? |
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| - Project Desk is a web-based
application, so it can be used on any operating system. All you need is a
supported Web Browser (Internet Explorer 5.0 or higher / Netscape 6.0 or
higher) and access to the Internet. Project Desk does not support Mac browsers.
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| • What
features are provided by Project Desk in the Free Account Package?
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- Project Desk offers a fully
functional, FREE
Account for you to try our Web based project management
tool.
You can:
Create up to 2 projects.
Include a total of 4 users to your project.
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| • Why am I
unable to register my email address with Project Desk?
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| - If your email address is already
registered with Project Desk, you will not be able to register for a second
account using the same ID. You may have registered your email address with
Project Desk as a user or an administrator / secondary administrator. |
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| • I received
an error message "This Login does not exist. Please try again" or "Please enter
a valid password". Why does this happen?
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| - When you enter your e-mail address
and password, ensure that you enter the complete email address that you had
used when registering (for example: john_smith@yahoo.com and not just
john_smith). Also ensure that you enter the correct password after checking the
caps lock status. If you have forgotten your password, simply click the 'Forgot
Password?' link and enter the email ID that you had used while registering.
Your password will be sent to this email ID.
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| • How can I
get Technical Support for using Project Desk? |
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| - We have a large FAQ's section that
helps users to overcome problems. We also encourage users to
contact us and submit support requests. It
is our policy to respond to any electronic support request within one business
day. Our trained technical representatives are always available for your
assistance. |
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| • How can I
cancel my Project Desk account? |
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| - Please
contact us to cancel your Project Desk account. |
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| • How do I cancel my subscription? |
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| - Cancel a trial account using the Control Panel. To cancel a full Project Desk account, sign on to your PayPal
account and follow the
instructions. When you cancel an account, it will remain active until the end of the paid-for period. For instance, if your account is paid for through May 30, it will remain active until that date even if you cancel on May 12. |
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| • Is it
possible for me to upgrade to a higher plan before my current subscription is
over? |
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| - If you feel that you need to
increase the amount of space needed or add more users, you may upgrade
your subscription accordingly by clicking on the upgrade link in the member
home page.
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| •
Do I have to pay any set-up fees to create my account on Project Desk? |
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| - No. We do NOT charge any setup
fees. We are more interested in building a lasting relationship with our
customers. You may also upgrade your account to a different service package,
without paying any additional service charges. |
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How much does Project Desk cost? |
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| - Project Desk offers its services on
a monthly subscription basis. Please visit our
Pricing page to get information about our subscription
plans.
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| • What are
the payment methods I can use? |
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When you click on the buy now button,
you will be given the choice to select the currency and the quantity.
The quantity reflects on the number of months you would like to pre-pay.
When you select the purchase button you'll see these choices:
CREDIT CARD online
CREDIT CARD by FAX
CREDIT CARD by PHONE
PRO-FORMA INVOICE by CHECK or WIRE
CHECK by US or UK checks or International Money Orders
You can select your payment method and fill in your name and address. When
selecting Credit Card payment online,
you will immediately receive a receipt.
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What will show up on my Credit Card statement when
my account will be billed by Project Desk? |
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| - "SWReg"
is an Authorized payment processor for Project Desk, so
"SWReg" will show up on your Credit Card statement
when your account will be billed by Project Desk. If you are paying for Project Desk using PayPal, the subscription will appear on your PayPal statement as DeskShare. |
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| • When and
how will you be charging me? |
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| - If you are paying via Credit Card,
your subscription will be automatically renewed every month until canceled. If you are paying for Project Desk using PayPal, the subscription will appear on your PayPal statement as DeskShare. |
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| • Is it
possible to used Projeck Desk on an existing network with a firewall? |
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| - If you can access external websites
with your browser, you can use Project Desk. |
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| • How do you
protect your system from viruses in documents that are shared by Project
members? |
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| - All our systems run commercial-grade virus
scanning software so if an infected document enters our environment it is
immediately quarantined or removed. Our technical team then examines the
document, if it is infected, the user is notified immediately. |
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